We’d love to hear from you

We welcome new clients, though availability varies by clinician. Reach out and we'll let you know what's currently available and help find the right fit.

We are currently in-network with:

• Aetna

• MaineHealth Aetna

• Anthem Blue Cross/Blue Shield

• Maine Community Health Options

• Optum

• UnitedHealth

Please note that Optum and UnitedHealth are only available with our fully licensed clinicians.

If your insurance isn't listed, it's worth checking whether your plan includes out-of-network benefits. Even if we aren't directly credentialed with your insurer, you may still be reimbursed for a portion of the cost with OON benefits. We can provide a superbill, a detailed receipt, that you submit directly to your insurance company to request reimbursement.

**It is helpful to know your outpatient mental health benefits prior to your first session.

Please note that insurance requires a mental health diagnosis. Your medical records can have an impact on future life insurance policies.

When a therapy practice joins an insurance network, they agree to accept a negotiated rate called a contracted rate that is often lower than their standard fee. The rate listed on our website reflects our full fee. The contracted rate is what your insurance has agreed to pay on your behalf.

What you actually owe out of pocket depends on your specific plan — including your deductible, copay, or coinsurance. For example, if our contracted rate with your insurer is $114 and you have a $30 copay, your insurance covers the remaining $84. We never bill you more than the contracted rate your insurer has set.

If you're unsure what your plan covers, we recommend calling the member services number on the back of your insurance card and asking specifically about outpatient mental health benefits.

We require a card on file for all clients as a standard part of our intake process — even if your insurance covers your sessions in full. Insurance coverage can change, claims can be denied, and balances and credits from deductibles or coinsurance sometimes appear after the fact. Having a card on file protects both you and us from surprise billing situations and allows us to process any remaining balance or credits promptly if one arises. Your card is never charged without notice.

• Intake assessment: $180 – $185

• 60-minute session: $150 – $155

• 45-minute session: $130 – $135

• Court-ordered evaluation: $349 – $449

  Rates vary by clinician based on experience and licensure level. If you are using insurance, your out-of-pocket cost will be determined by your plan's contracted rate, copay, deductible, or coinsurance.

Yes. We have a limited number of reduced-fee spots available. If cost is a barrier to care, please mention that in your message and we'll do our best to find a path that works. For more info: https://www.heartstonecounseling.com/accessible-paths-to-therapy

Yes. We offer couples therapy on a private pay basis. Please indicate in your message that you're interested in couples work and we'll connect you with a clinician who specializes in this area.

What is your cancellation policy?
We ask for at least 24 hours notice to cancel or reschedule an appointment. You'll receive an automatic reminder 48 hours before your session.

• Late cancellation (less than 24 hours notice): $105 (effective September 1, 2026)

• No-show: full session fee

There is no charge if the session can be rescheduled within the same week.